STC Customer Care Number 2025: Full Support Guide for Saudi Users
You just lost signal. Maybe your STC SIM stopped working, or your balance vanished without warning. You try calling 900, but it’s busy. Frustration builds. You need help now, and not just any help; you want to speak to a real person, fast. If that’s ever happened to you, this guide is your lifeline.
✅ TL;DR – STC Customer Care Number 2025: Fastest Support Options
The main STC customer care number in Saudi Arabia is 900, available for all prepaid and postpaid users. If you’re calling from abroad, use +966114555555. Business and promotional lines include 920008923, 969, and 920025022. For quick help, use mystc live chat or send “HELP” to 900 via SMS.
You can also file complaints, request a SIM replacement, reset your mystc password, or track service requests through the app. Support is fast, free, and works 24/7, perfect for resolving billing issues, blocked SIMs, and lost cards.
STC Customer Care Number 2025 – Complete Saudi Support PDF
All STC helpline options in one verified guide
Download the official 2025 STC customer support guide for instant access to every STC helpline, from SIM issues and billing complaints to live chat help and international support numbers. Whether you’re calling from inside or outside Saudi Arabia, this free PDF makes it easy to reach a real STC agent fast.
📥 Download Free PDF – All STC Support Numbers InsideWhat is the STC customer care number in Saudi Arabia?
The official STC customer care number is:
- 900 (inside Saudi Arabia)
- +966114555555 (for international users)
You can also get help via:
- mystc live chat (app or web)
- Text “HELP” to 900 for instant SMS support
- Visit local STC branches for SIM issues or complaints
Use these methods to speak to a real agent, file complaints, or request technical assistance.
Why You Might Need the STC Customer Care Number (Real User Scenarios)
Billing issues, blocked SIM, or login problems? Here’s why people call STC.
You’re not alone. Most customers reach out for issues like a lost SIM, wrong internet charges, or a stuck mystc account.
Common frustrations STC support can solve in minutes
Like getting locked out of your app, or needing to reset your STC password, but never receiving the SMS.
All STC Customer Care Numbers Explained (2025 Update)
Inside Saudi Arabia – Call 900 (Prepaid & Postpaid)
The universal STC helpline toll-free number is for most queries.
From Outside Saudi Arabia – Dial +966114555555
Use this if you’re abroad and need to talk to an STC agent urgently.
Business and Marketing Clients – Call 920025022 or 0114439965
For STC Business users and corporate support.
Promotions & Technical Lines – 920008923, 909, 969
Covers data complaints, landline setup, and promotional inquiries.
Text Support – Send “HELP” to 900
Ideal for quick, automated technical support, STC replies.
How to Contact STC: All Support Methods That Work
mystc live chat: Real-time help without calling
Use mySTC app or my.stc.com.sa to chat directly with a support agent.
Customer support via WhatsApp (Unofficial)
Many users ask: “Is there an STC WhatsApp help number?” Currently, it’s not officially supported; stick to verified channels.
Visit STC Branches or Service Centres
For SIM replacement, device issues, or complaints with documentation.
Submit a complaint via mystc app or portal
Learn exactly how to open a complaint in STC using app steps, including uploading screenshots.
Step-by-Step: How to Speak to a Real Agent at STC (Not a Bot)
Step 1: Dial 900 (or 966114555555 if abroad)
Step 2: Press 1 for Arabic or 2 for English
Step 3: Navigate to complaints or technical issues
Step 4: Press 0 to speak to an agent (hidden option)
Tip: Say “speak to agent” or wait in silence to bypass IV
STC Complaint Number & Resolution Policy
Official Complaint Number – 900 / mystc App
Complaint Policy (2025 Update): What You’re Entitled To
Users must file within 60 days of the issue. Response within 5 working days. STC will notify you by SMS or email.
How to track service request STC via mystc app
Use “Track My Requests” in the help section.
What Happens After You File a Complaint in STC?
- You’ll get a reference number via SMS or email
- Complaint status is updated in real-time inside the mystc app
- If unresolved, escalate to CITC with that reference
📞 Additional STC Support Numbers & Departments (Bonus List)
The STC customer care number for general help is 900, while international users can call +966114555555. For business inquiries, dial 920025022 or 0114439965. Need technical support, STC? Use 909 for landline and data, or 969 for telegram services. Promotions are handled via 920008923. Installation requests go to 0112000033. These dedicated STC helpline numbers ensure fast support for SIM issues, complaints, and mystc service tracking across Saudi Arabia and abroad.
📊 Click to View Full Support Numbers Table
| Department | Number | Purpose |
|---|---|---|
| General Helpline | 900 | Prepaid/Postpaid users |
| Outside KSA | +966114555555 | Global STC support |
| Landline/Data | 909 | For enterprise/government |
| Promotions | 920008923 | Offers (business only) |
| Telegram Support | 969 / 8003030969 | Fax & Telegram |
| Marketing | 920025022 / 0114439965 | STC business queries |
| Installations | 0112000033 | Device, fibre, landline |
Real Case: How a Pilgrim Got Help After Losing His SIM
“I lost my SIM during Umrah. Couldn’t receive OTPs. I messaged STC via mystc live chat, and within 30 minutes, I got a new eSIM issued to my Iqama. No need to visit a store.”
Verified STC Help Sources & Real User Experience
Based on the 2025 STC user experience and real complaint cases
Confirmed working numbers via July 2025 customer support test calls
Step-by-step guide validated using the actual mystc app walkthrough
STC Customer Care FAQs: Talk to Agents, Track Complaints & More
What is the official STC customer care number?
Show Answer
The main STC support number is 900 for local users. If you are abroad, dial +966114555555.
How to contact STC customer care from outside Saudi Arabia?
Show Answer
Call +966114555555 from any international line for full STC support.
How to speak to a real agent in STC?
Show Answer
Dial 900, choose your preferred language, then press 0 to reach an agent.
What is STC’s complaint number?
Show Answer
Use 900 or open the mystc app and navigate to Help → Complaints.
Can I use STC live chat without an account?
Show Answer
Yes. Just visit my.stc.com.sa and click on the Live Chat option.
Is there an STC WhatsApp support number?
Show Answer
No official WhatsApp number exists yet. Use the mystc app for faster assistance.
How do I track a service request in STC?
Show Answer
Go to the mystc app and tap on “My Requests” to track updates.
How to report a lost STC SIM?
Show Answer
Open the mystc app > go to My SIM > and select Report Lost. Or call 900.
Can I change my STC SIM online?
Show Answer
Yes. Log into the mystc app and request a SIM change under account settings.
How do I reset my mystc password?
Show Answer
Tap “Forgot Password” on the login screen of the mystc app and follow the steps. If no SMS arrives, call 900.
You Can Also Read
Farrukh Farooqi has been living in Sharaya, Makkah, Saudi Arabia since 2010. With over 14 years of firsthand experience witnessing the sacred journey of millions of pilgrims, Farrukh specializes in providing practical, insider tips for Hajj and Umrah travelers. His work blends real-world observations, the latest Saudi updates, and essential crowd management strategies — helping pilgrims and worshippers plan smarter, stay safer, and experience a spiritually fulfilling journey across the Holy Cities.
